The challenge
Customer Support
Hudl
Connected incoming support forms with Salesforce and Google Sheets, using conditional routing to streamline support operations.
Project overview
Hudl
Connected incoming support forms with Salesforce and Google Sheets, using conditional routing to streamline support operations.
Platform Zapier
Tools & technologies
ZapierSalesforceGoogle SheetsForm AutomationConditional RoutingSupport Operations
Workflow
Incoming support forms were connected to Salesforce and Google Sheets, with conditional routing.
Key capabilities
Capability details are not available in the current project information.
Outcome
- More than 10,000 manual tasks eliminated in two months.
- $15,000 in reported annual savings.
- Response times reduced by 21.5%.
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